Xel-Há All Inclusive - Without transportation

General information of Xel-Há All Inclusive

Hours: Monday to Sunday, 8:30 a.m. to 6:00 p.m.
Minimum age: All ages.
Original government-issued photo ID is required at the park ticket window or when boarding transportation.

What is Included Xel-Há All Inclusive

River tubing.
Unlimited snorkeling in the cove.
El Faro Mirador with 360° views.
Unlimited breakfast, snacks, and buffet lunch.
Unlimited soft drinks and a national open bar.
Zip lines and rope games over the water.
Walks through jungle trails.
Cenotes, caves, and grottoes.
The Meliponary and the Nursery.
Children's World.
Rest areas with hammocks and lounge chairs.
Life jackets and bicycles.
Use of snorkeling equipment.
Use of lockers, changing rooms, and a towel.
Restrooms and showers.
Free parking.
Other services (WiFi, ATMs, and shops for an additional charge).

What is Not Included Xel-Há All Inclusive

Recommendations of Xel-Há All Inclusive

For your visit, please wear a swimsuit, water shoes, and comfortable clothing.
Bring an extra change of clothes and a towel.
Your sunscreen, repellent, and sunscreen should only contain titanium dioxide and zinc oxide for use in the Park.
Remember to bring cash or a credit card to purchase souvenirs of your visit.

Regulations of Xel-Há All Inclusive

Children under 12 years old and taller than 1.40 m must also present identification to prove their age.
Transportation from Cancun, Playa del Carmen, and the Riviera Maya is only included if you add it at the time of purchase.
Reservations canceled more than two days prior to the original arrival date are subject to a 10% administrative fee. Cancellations made 2 to 0 days prior to the original arrival date, or in the case of a no-show, are non-refundable. Any change to the visit date may be subject to rate changes.
Date changes cannot be made on the day of your visit.
At Grupo Xcaret, we comply with government regulations by offering smoke- and emission-free spaces. We have designated smoking areas restricted to minors, pregnant women, seniors, and people with cardiovascular and respiratory health conditions.
The only official identification accepted for foreigners is a valid passport. For Mexican visitors, you may present your INE/IFE (National Institute of Immigration and Customs), FM2/FM3 (Spanish National Identity Document), or passport. For children, CURP (Spanish National Identity Document), school ID with photo, or vaccination card will be valid. The original document must be presented, not a digital version.