1 King bed or 2 double beds. Double whirlpool tub. Private bathroom w/ shower. Balcony with lounge chair, table and chairs. Welcome bottle of wine. Rest area. Liquor dispenser. Mini Bar stocked daily. Coffee maker. CHI® brand bathroom amenities. Bathrobes and slippers. CHI® Professional Hair Dryer and Straightener. Iron and ironing board. Digital safe (laptop size). Individually controlled air conditioning. Direct dial telephone. Smart TV with Youtube, vTuner and Weather Channel. Alarm Clock / Radio / iPod Dock. 24-hour room service and turndown service. Smoke free room. Wireless Internet. Pillow menu. Aromatherapy menu. Parasol. Exclusive beach bag (one per room / per stay). Maximum occupancy: 4 people.
1 King bed or 2 double beds. Double whirlpool tub. Private bathroom w/ shower. Balcony with lounge chair, table and chairs. Welcome bottle of wine. Rest area. Liquor dispenser. Mini Bar stocked daily. Coffee maker. CHI® brand bathroom amenities. Bathrobes and slippers. CHI® Professional Hair Dryer and Straightener. Iron and ironing board. Digital safe (laptop size). Individually controlled air conditioning. Direct dial telephone. Smart TV with Youtube, vTuner and Weather Channel. Alarm Clock / Radio / iPod Dock. 24-hour room service and turndown service. Smoke free room. Wireless Internet. Pillow menu. Aromatherapy menu. Parasol. Exclusive beach bag (one per room / per stay). Maximum occupancy: 4 people.
2 connecting Superior Deluxe rooms. One room with a King bed and connecting another room with 2 double beds. Double whirlpool tub. Private bathroom with shower. Balcony with lounge chairs, chairs and table. Welcome bottle of wine. Rest area. Liquor Dispenser. Mini Bar stocked daily. Coffee maker. CHI® brand bathroom amenities. Bathrobes and slippers. CHI® brand professional hair dryer and straightener. Iron and ironing board. Digital safe (laptop size). Individually controlled air conditioning. Direct dial telephone. Smart TV with Youtube, vTuner and Weather Channel. Alarm Clock / Radio / iPod Dock. 24-hour room service and turndown service. Smoke-free room. Wireless Internet. Amenities for families, Xbox 360 in the room and selection of Xbox games on request. Bucket kit for beach fun. Special room service menu for children. Mini-bar in the children's room offers chocolate milkshakes, juices, soft drinks, bottled water and snacks for children. L'Oreal bath amenities for children, robes and slippers in children's sizes. Exclusive beach bag (one per room / per stay). Parasol. Occupancy: 6 people.
2 connecting Superior Deluxe rooms. One room with a King bed and connecting another room with 2 double beds. Double whirlpool tub. Private bathroom with shower. Balcony with lounge chairs, chairs and table. Welcome bottle of wine. Rest area. Liquor Dispenser. Mini Bar stocked daily. Coffee maker. CHI® brand bathroom amenities. Bathrobes and slippers. CHI® brand professional hair dryer and straightener. Iron and ironing board. Digital safe (laptop size). Individually controlled air conditioning. Direct dial telephone. Smart TV with Youtube, vTuner and Weather Channel. Alarm Clock / Radio / iPod Dock. 24-hour room service and turndown service. Smoke-free room. Wireless Internet. Amenities for families, Xbox 360 in the room and selection of Xbox games on request. Bucket kit for beach fun. Special room service menu for children. Mini-bar in the children's room offers chocolate milkshakes, juices, soft drinks, bottled water and snacks for children. L'Oreal bath amenities for children, robes and slippers in children's sizes. Exclusive beach bag (one per room / per stay). Parasol. Occupancy: 6 people.
A room with a King bed. Another room with 2 double beds. The two rooms have a double whirlpool tub, private bathroom with shower and a welcome bottle of wine. Private terrace with lounge chair, table and chairs. Full room. Dining room and bar area. Half bathroom in living/dining room. Premium Liquor Dispenser with improved brands. Mini Bar stocked daily. Smart TV with Youtube, vTuner and Weather Channel. Purified water. CHI® brand professional hair dryer and straightener. CHI® brand bathroom amenities. Bathrobes and slippers. Bathroom scale. Digital safe (laptop size). iPod Dock. Aromatherapy menu. Pillow menu. Individually controlled air conditioning. Espresso/Coffee Machine. Direct dial telephone. Alarm clock. Iron/ironing board. Wireless Internet. Selection of 1 additional bottle of Premium liquor per stay. Night courtesy. Smoke-free room. Occupancy: 6 people, including babies and children.
A room with a King bed. Another room with 2 double beds. The two rooms have a double whirlpool tub, private bathroom with shower and a welcome bottle of wine. Private terrace with lounge chair, table and chairs. Full room. Dining room and bar area. Half bathroom in living/dining room. Premium Liquor Dispenser with improved brands. Mini Bar stocked daily. Smart TV with Youtube, vTuner and Weather Channel. Purified water. CHI® brand professional hair dryer and straightener. CHI® brand bathroom amenities. Bathrobes and slippers. Bathroom scale. Digital safe (laptop size). iPod Dock. Aromatherapy menu. Pillow menu. Individually controlled air conditioning. Espresso/Coffee Machine. Direct dial telephone. Alarm clock. Iron/ironing board. Wireless Internet. Selection of 1 additional bottle of Premium liquor per stay. Night courtesy. Smoke-free room. Occupancy: 6 people, including babies and children.
1 King bed or 2 double beds. Double whirlpool tub. Private bathroom with shower. Balcony with lounge chair, table and chairs. Welcome bottle of wine. Rest area. Liquor Dispenser. Mini Bar stocked daily. Coffee maker. CHI® brand bathroom amenities. Bathrobes and slippers. CHI® brand professional hair dryer and straightener. Iron and ironing board. Digital safe (laptop size). Individually controlled air conditioning. Direct dial telephone. Smart TV with Youtube, vTuner and Weather Channel. Alarm Clock / Radio / iPod Dock. 24-hour room service and turndown service. Smoke-free room. Wireless Internet. Pillow menu. Aromatherapy menu. Parasol. Exclusive beach bag (one per room / per stay). Maximum occupancy: 4 people.
1 King bed or 2 double beds. Double whirlpool tub. Private bathroom with shower. Balcony with lounge chair, table and chairs. Welcome bottle of wine. Rest area. Liquor Dispenser. Mini Bar stocked daily. Coffee maker. CHI® brand bathroom amenities. Bathrobes and slippers. CHI® brand professional hair dryer and straightener. Iron and ironing board. Digital safe (laptop size). Individually controlled air conditioning. Direct dial telephone. Smart TV with Youtube, vTuner and Weather Channel. Alarm Clock / Radio / iPod Dock. 24-hour room service and turndown service. Smoke-free room. Wireless Internet. Pillow menu. Aromatherapy menu. Parasol. Exclusive beach bag (one per room / per stay). Maximum occupancy: 4 people.
The highest level of luxury you will find only here. Imagine days full of rest, combining elegance, technology and comfort, where all your whims will be attended at the time, ending always at night full of magic. Now imagine that all this happens on a beach that seems to have left a postcard. Do not keep imagining, you're at The Grand at Moon Palace Cancun.
Rooms in Moon Palace The Grand
15:00 hrs.
12: 00 hrs.
1316 Rooms
Categories in Moon Palace The Grand
Services in Moon Palace The Grand
24 hours Front Desk
24-hour Room Service
Baggage Hold
Bank (Cash Machine)
Bar Club
Beauty Salon $
Bike Rental $
Buffet Restaurant
Business Center
Car Rental Agency $
Cocktail Service
Concert Room $
Congress Center
Cribs available on request
Currency Exchange
Currency exchange
Daily Housekeeping
Direct access to the beach
Fitness center
Free Wifi
Games Loundge
Gift shop $
Hairdresser
Handicapped rooms
High Speed Internet Access
Kids Club
Kids Playground
Laundry / dry-cleaning valet $
Major credit cards accepted
Mini-golf
Pool's Bar
Print facilities
Restaurant
Shopping
Smoking Area
SPA $
Swimming-Pool
Tourism Office
Travel Agency $
Valet Parking
Valet parking available
Watersports
Wedding Services
Wheelchairs available
Wireless Internet
Facilities in Moon Palace The Grand
Bars
Beach
Emergency exit
GiftShop $
Kids Club
Meeting room
Minigolf
Playground
Reading room
Restaurants
Spa
Theater
Restaurants & Bars in Moon Palace The Grand
Contemporary Mexican cusine.
Dinner à la carte: 6:00 pm-11:00 pm
Unique dishes for adventurous palates,
where traditional ingredients transform
into contemporary creations.
Reservation required, using the
Palace Resorts App.
Smart Casual: Please wear long pants/
tailored shorts, collared, polo or Mao shirt.
No water shoes or bare feet are allowed.
No swimsuits or sleeveless shirts are
allowed.
The Dreamery presents a unique kid-friendly restaurant with a vibrant circus-themed atmosphere, creating a fun, happy, and magical experience for all.
Breakfast buffet: 7:00 am-11:30 am
Lunch buffet: 12:30 pm-4:30 pm
Dinner à la carte: 6:00 pm-11:00 pm
Surprise your palate with the fresh
ingredients and textures of Peru.
Reservation required, using the Palace Resorts App.
Smart Casual: Please wear long pants/
tailored shorts, collared, polo or Mao shirt.
No water shoes or bare feet are allowed.
No swimsuits or sleeveless shirts are
allowed.
Caribbean cuisine.
Breakfast buffet: 7:00 am-11:30 am
Lunch à la carte: 12:30 pm-4:30 pm
Dinner à la carte: 6:00 pm-11:00 pm
Tropical color and flavor by day and
succulent á la carte seafood wonders
by night.
Smart Casual: Please wear long pants/
tailored shorts, collared, polo or Mao shirt.
No water shoes or bare feet are allowed.
No swimsuits or sleeveless shirts are
allowed
Lebanese cuisine.
Breakfast à la carte: 7:00 am-11:00 am
Lunch à la carte: 12:30 pm-4:00 pm
Dinner à la carte: 6:00 pm-11:00 pm
Take a trip to the Middle East without leaving your table, where sublime dishes are made to be shared.
Smart Casual: Please wear long pants/
tailored shorts, collared, polo or Mao shirt.
No water shoes or bare feet are allowed.
No swimsuits or sleeveless shirts are
allowed.
Steaks.
Dinner à la carte: 5:00 pm-11:00 pm
Sizzling Certified Angus Beef® is the
star on this mouth-watering menu.
Reservation required, using the
Palace Resorts App.
Smart Casual: Please wear long pants/
tailored shorts, collared, polo or Mao shirt.
No water shoes or bare feet are allowed.
No swimsuits or sleeveless shirts are
allowed.
Lunch and dinner: Authentic Mexican tacos à la carte: 11:00 am-6:00 pm
Savor the essence of Mexico through some of the most traditional taco recipes, each painting a signature flavor of every corner of Mexico and best served with local favorites.
On the beach, in front of Caribeño restaurant. Bar and lounge.
Bar service: 10:00 am-6:00 pm
À la carte snack service: 12:00 pm-5:00 pm
12:00 pm-3:00 pm
(only in coconut season)
Continental breakfast: 8:00 am - 12:00 pm
(only in high season)
Speakeasy-themed bar.
The Grand Lobby, next to the bowling alley
6:00 pm-1:00 am
When in doubt, go to The Library”
ADULTS-ONLY
SPEAKEASY
Bar service: 10:00 am-12:00 am
Snack service: 11:00 am-10:00 pm
Coffee in Moon Palace The Grand
Spa in Moon Palace The Grand
Cancelation policies in Moon Palace The Grand
Cancellation policies
We have established a detailed cancellation policy to ensure a hassle-free experience and provide
flexibility. Please carefully read the following terms and conditions related to the cancellation of your
reservation:
Cancellations must be made in writing or through our online system.
Reservations are non-transferable and the cancellation policy applies only to the reservation holder.
In exceptional situations, such as emergencies or unforeseen events, please contact our team to
explore alternative solutions.
Non-refundable rates
Non-refundable rates CANNOT BE CANCELED OR MODIFIED in any way.
Flexible rates
Free cancellation up to 31 days before arrival. Starting from day 30, if we don´t have any payment
or deposit the reservation will be automatically canceled without the option to be reactivated. If the
reservation is still needed, it will be necessary to quote and book again, considering the availability
and rate at that time, and the full payment to confirm.
Cancellation from 0 to 30 days prior to arrival, No Show or any modification, will apply a penalty for
100% of stay.
Free cancellation up to 16 days before arrival. Starting from day15, if we don´t have any payment or
deposit the reservation will be automatically canceled without the option to be reactivated. If the
reservation is still needed, it will be necessary to quote and book again, considering the availability
and rate at that time, as well as the full payment to confirm.
Cancellation from 0 to 15 days prior to arrival, No Show or any modification, will apply a penalty for
50% of stay.
